WhatsApp +81 80-5803-4923
Order Process
Step.1 Select a location
Please select a departure location.
Step.2 Select the car model
Please select a vehicle model based on the recommended number of passengers and luggage capacity.
Step.3 Select time
1. Airport transfer: The pick-up time can be selected 1 hour after the flight arrival time.
Please fill in your flight information in the form.
2. Other pick-up: Just select the normal departure time.
Step.4 Fill out the form
Please fill in as much information as possible to ensure a smoother ordering process.
Step.5 Complete the order
訂單號碼以及收到自動確認郵件，請務必保管好。
Step.6 Pre-departure notification
The driver will be informed of the information via email 1-3 days before departure.
(Please be sure to check your mailbox. If you do not receive it, please contact Mengjiang customer service immediately.)
Step.7 Start traveling
On the day of departure, the driver will be waiting at the designated location, holding a pick-up sign.
In case of emergency, please contact Mengjiang customer service, do not contact the driver directly.
Airport transfer
The airport pick-up staff for international flights will basically be near Doraemon after you pass through customs. Please do not stray too far from this area.
The pick-up staff will write the guest’s name on the pick-up sign or enter a pre-entered pick-up name.
From New Chitose Airport
From 18,000 Japanese yen
From 25,000 Japanese yen
From 34,000 Japanese yen
From 34,000 Japanese yen
From 38,000 Japanese yen
From 33,000 Japanese yen
From 35,000 Japanese yen
From 37,000 Japanese yen
From 38,000 Japanese yen
From 52,000 Japanese yen
FAQs about pick-up and drop-off
Q.1 What does the fee include?
Usually includes transportation fees, driver fees, fuel costs, parking fees, highway fees
Q.2 Why is there no availability at the time I want?
If the time you want is not available, you can choose a nearby time and you can also leave us a note when filling out the form.
＊The pick-up time can be selected half an hour after the flight arrival time. Please also fill in the flight information in the form .
Q.3 How do I confirm my driver on the day of travel?
Meng Jiang will inform the driver via email/LINE/WhatsApp /WeChat 2-3 days before departure, and the driver will also hold up the boarding pass and wait on the day.
＊Please fill in the name on the pick-up sign in the form. If you do not fill in the name, the English name will be automatically assumed.
＊Due to privacy reasons, we are unable to provide the driver's personal communication software contact information. In case of emergency, please keep in touch with Mengjiang customer service LINE/WhatsApp .
Q.4 What should I do if my flight is delayed? Will it be cancelled?
In principle, the supervisor will wait on site for 90 minutes. If you encounter unexpected situations such as flight delays, please be sure to contact Mengjiang customer service LINE/WhatsApp /WeChat in advance. If there is no contact, it will be regarded as a cancellation of the trip and no refund will be given.
＊Flight delays will incur extra charges depending on the circumstances.