WhatsApp +81 80-5803-4923
How to Book
Step 1: Select a Pick-Up Location
Please select a departure location.
Step 2: Choose a Vehicle
Please select a vehicle model based on the recommended number of passengers and luggage capacity.
Step 3: Select a Time
1. Airport Transfers: The pick-up time can be selected 1 hour after the flight arrival time.
Please fill in your flight information in the form.
2. Other pick-up: Just select the normal departure time.
Step.4 Fill in the form
Please fill in as much information as possible to ensure a smoother ordering process.
Step 5: Complete Your Booking
Please keep your booking number and confirmation email for reference.
Step 6: Receive Your Pre-Departure Details
Driver details will be sent to you by email 1–3 days before departure.
(Please check your inbox and spam folder. If you have not received the email, contact Monchan Travel customer service.)
Step 7: Start Your Trip
On the day of your transfer, the driver will wait at the designated meeting point holding a name sign.
For urgent assistance, please contact Monchan Travel customer service rather than contacting the driver directly.
Airport Transfers
For international arrivals, the airport meeting point is near the Doraemon display after customs. Please remain near this area while waiting for the pick-up staff.
Your name sign will display the guest name or the pick-up name provided during booking.
From anywhere in Hokkaido to New Chitose Airport
From 23,000 Japanese yen
From 30,000 Japanese yen
From 38,000 Japanese yen
From 36,000 Japanese yen
From 42,000 Japanese yen
From 38,000 Japanese yen
From 40,000 Japanese yen
From 44,000 Japanese yen
From 56,000 Japanese yen
FAQs about pick-up and drop-off
Q.1 What does the fee include?
Usually includes transportation fees, driver fees, fuel costs, parking fees, highway fees
Q.2 Why is there no availability at the time I want?
If the time you want is not available, you can choose a nearby time and you can also leave us a note when filling out the form.
＊The pick-up time can be selected half an hour after the flight arrival time. Please also fill in the flight information in the form .
Q.3 How do I confirm my driver on the day of travel?
Meng Jiang will inform the driver via email/LINE/WhatsApp /WeChat 2-3 days before departure, and the driver will also hold up the boarding pass and wait on the day.
＊Please fill in the name on the pick-up sign in the form. If you do not fill in the name, the English name will be automatically assumed.
＊Due to privacy reasons, we are unable to provide the driver's personal communication software contact information. In case of emergency, please keep in touch with Mengjiang customer service LINE/WhatsApp .
Q.4 What should I do if my flight is delayed? Will it be cancelled?
In principle, the supervisor will wait on site for 90 minutes. If you encounter unexpected situations such as flight delays, please be sure to contact Mengjiang customer service LINE/WhatsApp /WeChat in advance. If there is no contact, it will be regarded as a cancellation of the trip and no refund will be given.
＊Flight delays will incur extra charges depending on the circumstances.